Return & Refund policy

At Ravi-bySteph, your satisfaction is our priority. If you’re not completely happy with your purchase, our 14-day return policy has you covered.

Return Eligibility:

• Items must be in their original condition: unworn, unused, with tags attached, and in the original packaging.
• Please include your receipt or proof of purchase.

How to Initiate a Return:
Start your return by clicking here. Once your return is approved, we’ll send you a free return shipping label and instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.

For any questions about returns, reach out to us anytime at hello@ravi-bysteph.com

Damages and Issues

Received something that’s not quite right? Inspect your order upon delivery, and if you find any defects, damages, or if you received the wrong item, contact us immediately so we can make it right.

Non-Returnable Items

• Final Sale: Sale items and gift cards are not eligible for returns.

Exchanges

Need a different size or color? The fastest way to get what you want is to contact us at info@ravi-bysteph.com. Once your return is accepted, we’ll ship your new item promptly.

Refund Policy

At Ravi-bySteph, we only offer STORE CREDIT for returned items—no refunds will be issued.

Important Guidelines:

• Return Requirements:
  When returning an item, please make sure to include your name and order number with the returned parcel. This is essential for processing your store credit.

• Wait for Delivery:
  If your package is still in transit, please wait for it to arrive before initiating a return. Store credit will be issued once we’ve received and processed your return.